License Currently Active
Feelings About TSPC
Information about Licensure Deadlines
Information about Changes in Licensure Rules and Laws
Ever called TSPC on the Telephone
Number of Times Called TSPC (last 12 months)
Average Minutes, Telephone Call
Left Voice Mail Message when lines busy?
TSPC response within twenty-four hours
TSPC response time
Any time on hold
Amount of time on hold
Preference when on hold
TSPC ever needed to get back to you?
TSPC returned call within twenty-four hours
Amount of time to hear back from TSPC
Telephone representatives understanding of reasons called
How informed are telephone representatives
How courteous are telephone representatives
How clear telephone representatives' voices
How clear is meaning of telephone representatives' answers
Overall, rating of TSPC's telephone service
Recommend TSPC telephone service to others
Ever contacted TSPC by email
Number of times emailed TSPC
Minutes to send email message
TSPC email reply
How often TSPC reply within twenty-four hours
Amount of time it takes to hear back
Ever experienced any email difficulties with TSPC
How well TSPC understands the reasons you emailed
How well informed are TSPC's email
How courteous are TSPC's email representatives
How clear are email representatives' answers
Overall TSPC's email service
Recommend TSPC email service
Ever visited TSPC office in person
Times visited TSPC in past 12 months
Minutes in-person visit at TSPC office?
Time waiting for assistance at TSPC office
Amount of time waited
Has TSPC ever needed to get back in touch with you
Does representative get back to you within twenty-four hours
Amount of time to get back to you
TSPC understanding of the reasons you visited
How informed are TSPC front desk representatives
How courteous are TSPC front desk representatives
How clear is meaning of TSPC front desk representatives' answers
Overall, TSPC's front desk service
Recommend TSPC front desk service
Ever mailed a letter to TSPC office
Times mailed TSPC in last 12 months
Minutes to write and mail a letter to TSPC
Do TSPC representatives understand your letter[s]
How informed are TSPC representatives
How courteous are TSPC representatives
How clear are TSPC representatives' replies
Overall, TSPC's letter services
Recommend TSPC's letter services
How do you contact TSPC
Changed how frequently you contact TSPC
Increased or decreased contact with TSPC
Last contact with TSPC (months)
Subject of most recent inquiry?
Overall satisfaction with TSPC
Overall trust in TSPC
Years licensed educator in Oregon
Type of license
Age levels licensed to serve
Licensed to serve elementary
Licensed to serve middle school
Licensed to serve high school
Endorsements
How many endorsements
Has Oregon license ever expired or lapsed
Remember how many days it took to hear back from TSPC?
Number of days to hear back from TSPC
Licensure requirements contribution to quality educators
Understand TSPC materials about licensure requirements
Understanding of new licensure structure
Understanding of new licensure timelines
Awareness of Initial needing Continuing within six years
Understanding of requirements for Continuing License
Currently enrolled in Continuing Licensure program
Enrolled in public or private program
Currently working
Work for school or school district
Level of students you serve
Public or private school
Currently working in charter or magnet school
Job type
Years worked for current employer
Can you connect to the Internet
Visited TSPC's World Wide Web site
Number of times visited TSPC site
Browsing or were looking for something in particular
Did you find what you needed
Rating of accuracy of information
Rating of completeness of information
Ease or difficulty of TSPC's website
County
Urban or rural
Age
Sex
Race
United States citizen
Disability
Education level
Know how to use a computer
Importance of TSPC surveys
Will survey affect TSPC's services
Overall importance of telephone surveys
Interviewer Identification Number
Respondent cooperation?
Age (categorized)
Zone of Residence
Number of Times Called TSPC (last 12 months--recoded)
Average Minutes, Telephone Call (recoded)
Number of times emailed TSPC (recoded)
Minutes to send email message (recoded)
Times visited TSPC in past 12 months (recoded)
Minutes in-person visit at TSPC office? (recoded)
Times mailed TSPC in last 12 months (recoded)
Minutes to write and mail a letter to TSPC (recoded)
Last contact with TSPC (months--recoded)
Years licensed educator in Oregon (recoded)
How many endorsements (recoded)
Number of days to hear back from TSPC (recoded)